VIP Senior Consultant
Posted on :
07-06-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-06-2024
Job Description
The incumbent in this role is responsible for efficiently managing the travel booking process to ensure costeffective and highquality travel services for our client Travel Services.
Key responsibilities include:
- Reissuing tickets reservations and refunds
- Demonstrating general travel knowledge
- Utilizing relevant GDS or OBT
- Issuing domestic and international reservations
- Calculating roundtheworld fares
- Mentoring junior consultants
- Continuous training for knowledge improvement
- Adapting to new inhouse system
QUALITY CONTROL (QC) & RESERVATIONS
- Minimizing QC rejections
- Concluding multisector/roundtheworld reservations accurately
- Managing Dashboards TRFs and Q s
POLICIES AND PROCEDURES
- Adhering to all client policies/procedures
- Implementing paperless procedures
- Following our client Standard Operating Procedures/manual
- Being ISO Compliant
PREFERRED PARTNERS AND CLIENTS PROFILES
- Updating all traveler profiles
- Charging fees correctly at ticketing time
- Ensuring invoicing and referral bookings are accurate
- Managing ECC charges promptly
- Issuing vouchers correctly and promptly
CLIENT SATISFACTION AND RELATIONSHIPS
- Understanding and adhering to clients travel policies
- Providing solutions to problems
- Offering clientcentric service
- Building strong relationships with clients
- Addressing client complaints promptly
- Meeting client turnaround times
INTERDEPARTMENTAL BUSINESS RELATIONSHIPS
- Participating in company meetings functions and teambuilding activities
- Developing relationships within our client
- Networking at industryrelated events
- Being a team player
EDUCATIONAL REQUIREMENTS
- Matric Qualification
- Travel Diploma
EXPERIENCE IN YEARS
- Minimum 5 years experience with at least 2 in a senior role in a similar organization
- Proficiency in Amadeus
KNOWLEDGE
- Completing various courses related to fares ticketing customer service geographical knowledge Visa knowledge Amadeus SAM and AGM and inhouse system training.
Employment Type
Full Time
Key Skills
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