IT Support Specialist Code PDKBITS
Posted on :
07-06-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-06-2024
Job Description
About the Client:
Peak Design makes awardwinning bags camera accessories and an ecosystem of rugged phone mounts. They design truly radical gear unparalleled in thoughtfulness and have managed to build an equally radical company in their 12 years of doing business.
They have zero outside investors crowdfund massively ambitious products speak their mind on environmental matters are totally carbon neutral (cofounded Climate Neutral!) are a certified B Corp and give 1% of their gross revenue to environmental nonprofits through our 1% For The Planet membership.
Role Summary:
As a Remote IT Support Specialist at Peak Design you will play a critical role in ensuring the uninterrupted operation of their IT systems and providing remote technical assistance. This position offers a unique opportunity to work from anywhere supporting a diverse team from design CAD engineers and marketing to sales.
Responsibilities:
- Provide firstlevel technical support to endusers via phone email helpdesk or Slack.
- Diagnose and resolve hardware and software problems for desktops laptops (mostly Mac) printers and other peripherals via Remote Desktop.
- Assist in Install configure and troubleshoot software applications operating systems and networkrelated issues.
- Set up and maintain user accounts permissions and passwords within Okta.
- Collaborate with other members to deploy and upgrade hardware and software systems.
- Perform routine system maintenance and ensure data backups are conducted regularly.
- Assist with Cisco/Unifi network and server maintenance tasks as needed.
- Maintain an accurate inventory of IT equipment and software licenses.
- Document support processes solutions and FAQs for knowledge sharing.
Requirements
- 23 years of experience in an IT services/helpdesk environment
- Selfmotivated autonomous and resourceful
- Strong problem solver
- Organized like writing details notes and summaries
- Clear communicator
- Customerfocused attitude with a commitment to delivering highquality support.
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
2-3 years of experience in an IT services/helpdesk environment Self-motivated, autonomous, and resourceful Strong problem solver Organized, like writing details notes and summaries Clear communicator Customer-focused attitude with a commitment to delivering high-quality support.
Employment Type
Full Time
Key Skills
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