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You will be updated with latest job alerts via emailCORE PURPOSE OF THE JOB
We are looking for a proactive and customeroriented Digital Support Coordinator to join our dynamic team. This role involves managing our FreshDesk and FreshChat support lines to ensure exceptional service levels for our clients. The ideal candidate will have a strong background in customer support and be adept at using digital communication tools.
Responsibilities
Requirements
Proven experience as a support agent or similar customer service role; experience with FreshDesk and FreshChat preferred.
Strong communication skills both verbal and written with the ability to communicate effectively in a variety of settings.
Excellent problemsolving skills and the ability to think on your feet.
Familiarity with CRM systems and practices.
A customeroriented attitude with a passion for delivering exceptional service.
Ability to multitask and manage time effectively.
Diploma required; further education or certification in customer service or related field is a plus.
DIMENSIONS OF THE JOB
Key Performance Areas
Achieving Operational Objectives
Maintain Effective Communication
Competencies Required
Knowledge & Technical Skills Required:
Behaviours and attributes:
Good listener attention to detail service driven influential sincere 24 hour on call approach ability to handle support deadlines and stress resilient to criticism/rejection ability to understand customers needs selfconfidence determined selfmotivated mature selfdisciplined good time management dedicated passion for product and customers requirements professional pride can do team based attitude ability to motivate others.
Computer ability:
Contact Relationships
Internal: Business unit managers Iine managers media planners key accounts team campaign managers implementation coordinators project managers.
External: Customers Retail & brand customers
NOTE:
Responsibilities included in this job description do not necessarily represent an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.
Salary is Cost to Company:
Remote Work :
No
Full Time