French Customer Support Superstar

Were looking for enthusiastic and multilingual French speakers to join our growing remote customer support team! This exciting opportunity allows you to work from the comfort of your home north of Coimbra or opt to work onsite in Braga Portugal.

Why Youll Love This Role:

• Make a Difference Every Day: Be the first point of contact for our customers and a vital brand ambassador ensuring their satisfaction with our home furnishing products.
• Remote Work Flexibility (or Onsite Option): Enjoy the convenience of working from home or the social atmosphere of an office environment the choice is yours!
• Salary Package:
• Monthly base salary: 830 EUR gross plus 2 extra month salaries per year
• Role complement: 20 EUR per month 240 per annum
• Meal Allowance (net): 7.23 EUR per day 190872 EUR per annum
• Transport Allowance: 20 EUR per month 240 EUR per annum
• Performance Bonus: 170 EUR per month 2040 EUR per annum
• Health Insurance: Provided since day 1 (free after 6 months)
• Possible gross annual income:EUR including base salary meal and transport allowances role complement plus Performance Bonus 2040 EUR per annum
• Growth & Development: Develop your communication and problemsolving skills while building a rewarding career in a dynamic industry.

What Youll Do:

• Provide exceptional customer service through inbound calls in both French and English.
• Assist customers with product inquiries potentially leading to closing sales.
• Resolve customer concerns related to deliveries including tracking troubleshooting issues and stock availability.
• Offer technical support for account management and software functionality.
• Deliver accurate and timely responses to all customer inquiries.
• Maintain detailed records of customer interactions and actions taken.

Who You Are:

• French Native Speaker (C2 Level): Fluency and exceptional command of the French language are essential.
• English Proficiency (B2 Level): Strong communication skills in English are required.
• Customer Service Experience (Preferred): Previous experience in a contact center or customer service role is a plus.
• Enthusiastic & Professional: You have a positive and helpful attitude and enjoy building rapport with customers.
• Strong Communication & Interpersonal Skills: You can clearly explain complex information and build trust with customers.
• ProblemSolving Skills: You can think critically and find solutions to customer challenges.
• Computer Literate: Proficient in using computers and various software programs.

Ready to Join Our Team

If youre a passionate and multilingual individual who thrives in a customercentric environment we encourage you to apply! This is a 6month CDD (fixedterm) contract with the potential for extension based on performance.

Please Note: French and English language proficiency will be assessed during the selection process.

Start Date: June 12th 2024

Schedule: Monday to Saturday 7:30AM 7:00PM (Rotational Shifts) with 2 days off per week (Sunday and 1 rotating day).

Location: Work from home (north of Coimbra) or work onsite in Braga Portugal (your choice!).

We look forward to hearing from you!

Remote Work :

No