Yellowai conversational AI lead

Role: Yellow.ai conversational AI lead

Location Remote

Job Description

Job Description: We are seeking a highly skilled and experienced Conversational AI Developer with expertise in chatbot and voice bot development specifically with call deflection experience in a contact center environment. As a Conversational AI Developer at Wipro you will play a crucial role in designing developing and implementing cuttingedge conversational AI solutions to enhance customer experience and optimize contact centre operations.

Responsibilities:

Collaborate with crossfunctional teams to understand business requirements and develop conversational AI solutions that align with organizational goals.

Design and develop chatbots and voice bots using yellow.ai platform ensuring seamless integration with existing systems and technologies.

Customize and configure conversational AI solutions to meet specific client needs including call deflection strategies in contact center environments.

Implement natural language processing (NLP) and machine learning techniques to improve the accuracy and effectiveness of conversational AI systems.

Continuously monitor and analyze conversational AI performance identifying areas for improvement and implementing necessary enhancements.

Collaborate with customer support teams to gather feedback and insights ensuring that conversational AI solutions are optimized for exceptional customer communication.

Stay uptodate with the latest trends and advancements in conversational AI technologies incorporating innovative approaches into development processes.

Requirements:

Bachelors degree in Computer Science Engineering or a related field. Equivalent work experience will also be considered.

Proven experience in developing chatbots and voice bots preferably using yellow.ai platform.

Strong understanding of conversational AI technologies including natural language processing (NLP) and machine learning algorithms.

Experience in implementing call deflection strategies in contact center environments is highly desirable.

Proficiency in programming languages such as Python Java or JavaScript.

Excellent problemsolving skills and ability to troubleshoot and debug conversational AI systems.

Exceptional communication skills both written and verbal with the ability to effectively collaborate with crossfunctional teams and communicate complex technical concepts to nontechnical stakeholders.

Strong attention to detail and ability to deliver highquality work within tight deadlines.

If you are a passionate Conversational AI Developer with a strong background in chatbot and voice bot development along with call deflection experience in contact center environments and possess excellent customer communication skills we encourage you to apply. Join our team and contribute to revolutionizing customer experiences through advanced conversational AI technologies.