Customer Technical Support Representative
Posted on :
06-06-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-06-2024
Job Description
Customer & Technical Support Representative
Our client in the printing industry is looking for 3 dedicated and customerfocused individuals to join their team as Customer & Technical Support Representatives. These roles are critical in ensuring an exceptional customer experience by resolving service concerns promptly and professionally. The ideal candidates will leverage their technical skills and communication abilities to address and resolve customer issues efficiently.
What is in it for you:
Hourly salary of $17.50.
12month contract.
Fulltime position: 37.50 hours per week.
Weekday schedule between 8:00 am and 10:00 pm.
Onsite work in a dynamic environment.
Join a passionate and inclusive team of professionals.
Responsibilities:
Customer Experience: Provide an exceptional customer experience with effective listening skills empathy and a sense of urgency. Resolve service concerns and diffuse situations when necessary.
Technical Support: Address customer hardware software and networking issues at the first point of contact using company systems CareAR and other software tools.
Communication: Proactively communicate the benefits of remote diagnostics and issue resolution.
Escalation Management: Handle escalated customer issues through negotiation and escalate urgent matters to the appropriate team when necessary.
Knowledge Contribution: Contribute to knowledge systems to improve solutions provided to customers.
Major Account Processes: Execute processes specific to major account customers to ensure service level agreements are met.
Policy Feedback: Provide feedback on policies and procedures to continuously enhance the customer experience.
Product Knowledge: Maintain uptodate knowledge of products and software.
Performance Metrics: Focus on delivering great experiences and resolving technical issues making sound business decisions with each interaction.
Professional Representation: Represent the company to customers and partners in a friendly professional and ethical manner.
What you will need to succeed:
Postsecondary education is an asset.
Technical support experience is advantageous.
Experience troubleshooting technology issues (e.g. Xbox PlayStation mobile devices software computers printers) is beneficial.
Strong problemsolving skills.
Effective communication skills both written and verbal.
Ability to deliver results independently and as part of a team.
Critical thinking and decisionmaking abilities.
Multitasking with attention to detail.
High level of selfmotivation and achievement.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# XNAJPXNAJP
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
