International Travel Agent

Position Customer Service Executive

Classification Voice / Domestic / Travel / Ticketing Operations

Reports to Team Leader Customer Service / Manager

Education 12^th Pass minimum graduates preferred

Location Goregaon West

Shifts Rotating Shifts (07am2 pm 2 pm 10 pm 10 pm to 7 am)

Days working 6 days working

Job description

• Assist members with understanding program benefits and consult them on travel portal inquiries
  
• Resolve questions and be able to process all travel inquiries
  
• Assist members with schedule changes reinstate cancelled bookings; and overall troubleshooting for any irregular case.
  
• Field inbound calls or make outbound calls for the majority of your shift
  
• Personally responsible for individual customer satisfaction and resolution
  
• Collaborate with team members partners to ensure resolution
  
• Manage loyalty related questions from clients
  
• Update CRM internally
  
• Able to take email chat and voice requests from clients
  

Requirements

• Travel Tourism / Hospitality experience required
  
• Minimum 1 year of experience in a call center environment
  
• Good communication skills with fluency in English
  
• Experience servicing a Domestic customer base
  
• Airline Travel and Resorts experience required
  
• GDS Travel Software experience required
  
• Should be able to read fare Rules & Penalty.
  
• Able to learn new process quickly and adaptable to change
  
• Comfortable making outbound and taking inbound calls