Technical Administrator - Technical and Emergency Care

• Process quotations as per RFQ s received from the Field Service Engineer.
  
• Ensure correct pricing quoted per modality obtain selling prices for parts if required.
  
• Follow up with customers on quotes sent and not yet accepted.
  

• Receive breakdown reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team.
  
• Immediately create job card for the breakdown.
  
• Follow up with Regional Team if no response/feedback received.
  
• Monthly service planning with the Technical team and subdistributors.
  
• Update and distribute weekly job/invoice tracker.
  
• Distribute weekly service/repair schedule.
  
• Dealing with Agents SubDistributors regarding queries requests sales orders etc.
  
• Coordinate the administrative function between our Client Customers and SubDistributors.
  
• Keep up to date with warranty periods and processing of warranty claims.
  
• Maintain a database of pipeline (quotes and queries) as well as an install base of units sold.
  

• Ensure payment is received from COD (Cash On Delivery) Customers and PO (Purchase Order) received from the Government Institution before arranging for work to commence.
  
• Liaise with Technical Supervisor for Field Service Engineer availability and schedule appointment with the customer for job to be done; Create job card as per scheduled appointment.
  
• If parts are quoted check stock on hand and transfer to relevant Field Service Engineer or place an order through Procurement. Ensure all necessary information is sent with the order.
  

• Transfer boot stock to Field Service Engineers on request.
  
• Check stock levels after each transfer to ensure we have sufficient minimum stock on hand.
  
• Schedule quarterly services with SLA customers and confirm appointments with the Technical Team.
  
• Rectify Field Service Engineers inventory once they have provided feedback on parts used.
  

• Check Field Service Engineers job cards for all necessary information query missing information with the relevant Field Service Engineer.
  
• Job Cards to be authorised and sent to customer within 2 days of job completion.
  
• Ensure that every SLA job card is allocated to the relevant SLA and that the correct product class is used when invoicing.
  
• Invoice billable jobs in the same month of job completion allocate to the correct Technical division.
  

Requirements

• A Grade 12 certificate is the minimum requirement.
  

• Previous experience would be beneficial not a requirement.
  
• Syspro and Qwix would be beneficial not a requirement.
  
• Computer literacy and proficiency in MS Office including Excel is a requirement for this position.
  
  

• Attention to detail with accuracy essential.
  
• Ability to work under pressure and meet deadlines.
  
• Ability to work effectively in a team and build strong relationships.
  
• Efficient timemanagement.
  
• Strong Communication Skills.
  

Benefits

• Medical aid contribution
  
• Provident fund contribution