LatAm Product Specialist

Position: Product Specialist
Working Hours: 9am5pm Monday Friday with one Saturday or Sunday shift
Type of contract: Independent contractor Agreement
Holidays: Latin America Regular Holidays or US Holidays
Salary Range: $1200 $1800 (According to experience)

About the Company

Our client is an AI copilot for marketing teams that want better outcomes in addition to faster outputs. They securely train on your brand and strategy accelerates content and campaign production and helps marketers measure and optimize for performance all as part of an endtoend copilot.

About the Role

As Product Support Specialist you are responsible for supporting customers’ technical needs and ensuring their successful onboarding and use of Jasper and all our integrations. Product Support Specialists are responsible for postsales support for customers and assisting them in proactive and reactive ways. You will serve as the main point of contact across email and chat support.

Duties and Responsibilities:

• Identify the pain points trends and issues that our users and customers face. Most importantly you will resolve those issues by directly xing problems and by working together with the Customer Success Sales Engineering Finance and Product teams.
• Provide world class Customerfirst Support to our evergrowing customer base with your unsurpassed customer service and problem solving capabilities.
• Investigate and resolve customer issues via our ticketing system or in real time through Zendesk.
• Troubleshoot and resolve account issues about billing cancelation product howto etc
• Respond to payment disputes through Chargehound
• Create or update customerfacing product documentation and internal team resources
• Replicate customer reported issues and transfer to a developer report with clear reproduction steps and analysis.
• Ability to recognize severity of issues and react appropriately
• Feedback to support team colleagues to develop product knowledge and understanding
• Ability to provide onbrand empathetic timely customer service.
• Building successful relationships with our customers both internal and external

Requirements:

• 13 years of experience in customer service roles.
• Customerfacing or userfacing experience.
• The ability to speak to nontechnical customers when troubleshooting technical issues.
• Excellent written and verbal communication skills in English.
• Solutionsoriented problemsolving and critical thinking abilities.
• Exceptional interpersonal skills you care about people and are passionate about helping others.
• Selfstarter and excited to work in an everchanging environment.
• Highly motivated with a strong work ethic and good judgment. Experience with or willingness to learn backend products like Zendesk Retool Stripe and Chargehound