Customer Success Agent

What We Do
Swiftly becoming Swedens industry leader in battery storage and quickly expanding in selected European markets our journey is defined by combining pioneering technology with flexible energy assets.

As both Battery Energy Storage System (BESS) developers and technology providers we leverage our core to optimize the electricity system of today through services such as frequency regulation local congestion management and peak shaving while also developing the system of tomorrow by enabling planability for both energy producers and consumers.

The Team
Were committed to shaping tomorrows energy system with flexible power at its core. Our ambitious team shares a common goal working together to create a sustainable future. We are now looking for a passionate and skilled Flower Hub Customer Success Agent based in Stockholm to fulfill that goal with us.

About the role
As a Flower Hub Customer Success Agent you will be responsible for managing and maintaining highend relationships and support for our end users installers and distributor partners for our Flower Hub product. Flower Hub is Flowers latest solution that enables residential batteries to be connected to our optimization platform. You will work closely with our business developers and the Flower Hub product development team to support our end customers and partners within the residential segment.

Further duties will include the following:

• Answer questions through our email and telephone support functions
• Handle specific customer support tasks
• Handle electricity agreements in our thirdparty app
• Document common errors questions and answers
• Continuously coordinate with our business developers and the Flower Hub product development team
• Improve external communication materials update web pages and FAQs with the latest information and contribute technical insight for future application development

Skills and Requirements:

To faithfully deliver on the job we are seeking a person with a commitment to maintaining a professional and serviceminded attitude toward all incoming requests aiming for a high level of customer satisfaction. Desired skills and requirements include:

• Strong problemsolving skills and a proactive approach to customer issues
• Ability to work independently and manage multiple support issues simultaneously
• Passion for helping customers succeed and a customercentric mindset
• A plus if you have experience and/or education within the energy sector

Location
We value office collaboration but support some hybride work. Our office is at Sder Mlarstrand minutes away from Gamla Stan subway station in Stockholm.

Apply
To apply please submit your resume and a cover letter highlighting your relevant experience and why you feel you would be a great addition to our team. In the recruitment process you will meet with the Talent Acquisition Specialist colleagues from the team our VP of Asset Management and CEO.

Our corporate language is English as we have over 20 nationalities in the office so we want you to submit your CV in English.

We look forward to hearing from you!