Data Entry Customer Service

Job Title: Data Entry Customer Service

Overview:

We are seeking a detailoriented and reliable individual to join our team as a Data Entry Customer Service. In this role you will be responsible for accurately entering customer data into our database and providing exceptional customer service. The ideal candidate is highly organized possesses excellent communication skills and can work effectively in a fastpaced environment.

Responsibilities:

• Accurately input and update customer information in company databases and systems.
• Respond to customer inquiries via phone email and chat providing prompt and courteous service.
• Resolve customer issues and complaints escalating to appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Verify and correct data to ensure accuracy and consistency.
• Assist in generating reports and extracting relevant data as required by the management team.
• Collaborate with other departments to ensure seamless customer service and data integrity.
• Perform regular data quality checks and audits to identify and rectify discrepancies.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Excellent communication skills both verbal and written with a clear and professional phone demeanor.
• Strong active listening skills and the ability to empathize with customers to understand their needs and concerns.
• Proficiency in basic computer applications and data entry with the ability to navigate multiple software systems simultaneously.
• Ability to work independently with minimal supervision and as part of a team in a fastpaced environment.
• Flexibility to work varied shifts including evenings weekends and holidays as needed.

  Benefits:

• Competitive salary.
• Health dental and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Supportive and inclusive work environment.