Client Relationship Officer ZR393JOB
Posted on :
05-06-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-06-2024
Job Description
This is a remote position.
Job Overview:
The Client Relationship Officer (CRO) is responsible for building and maintaining strong relationships with clients to enhance satisfaction retention and loyalty. This role involves serving as the primary point of contact for clients understanding their needs and preferences and coordinating with internal teams to deliver exceptional service and support. The CRO plays a vital role in driving revenue growth identifying upsell and crosssell opportunities and ensuring overall client success.
Job Description:
The Client Relationship Officer (CRO) is responsible for building and maintaining strong relationships with clients to enhance satisfaction retention and loyalty. This role involves serving as the primary point of contact for clients understanding their needs and preferences and coordinating with internal teams to deliver exceptional service and support. The CRO plays a vital role in driving revenue growth identifying upsell and crosssell opportunities and ensuring overall client success.
Job Description:
Support Industry Engagement Team to complete workplace enrolments Communicate through Phone Email SMS in a consistent professional manner
Update CRM Excel tracking files and VETrak database
Send out unique registration requests (online enrolment links) Set up and send out Language Literacy Tests (online links)
Provide candidates with course information and guide them through their impending journey
Contact course candidates to fasttrack enrolment completion
Answer candidate enquiries with respect to enrolment process course delivery and funding opportunities
Evaluate Language Literacy and Numeracy results Work with broader Industry
Engagement team to deliver on enrolment KPIs (e.g. no. of enrolments per month / enrolment completion times )
Ensure state and federal contract compliance at all times
Requirements
Excellent written and verbal English
Predisposition for professional customer service and attention to detail
Ability to communicate information whether technical or nontechnical to clients and team members in a clear and concise manner
Energetic and approachable confident and friendly Strong Understanding of the VET sector (preferred)
Ability to work autonomously and part of a team
Strong proficiency using Microsoft Office Programs and other relevant database programs particularly Excel to run reports pivot tables mail merges
Benefits
Permanent Workfromhome setup
Companyprovided equipment
Secondary WiFi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
WorkLife Balance
Active employee engagements physically such as Christmas Party & Team Building and virtual events such as townhall with prizes.
Employment Type
Full Time
Key Skills
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