End-User Support Technician - Help Desk L1L2 - ONSITE - Irvine CA
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Job Description
Access Global Group is seeking an experienced End User Support Technician (Help Desk L1 / L2) to join our team in an ONSITE capacity.
INTERESTED:
Navigate to > Locate EndUser Support Technician > Click Apply Now
SUMMARY
Youll play a crucial role in managing and resolving a wide range of technical issues while also contributing to our SAAS Application Support Team. This is a versatile role that combines technical knowhow with outstanding interpersonal skills.
KEY RESPONSIBILITIES
- Onsite support
- IT lab organization
- Asset tracking and inventory management
- Conference room upkeep and development
- General queue ticket troubleshooting and escalations
- Jamf
- G Suite
- Azure/ inTune
- Automox
- Slack
- Jira
REQUIRED SKILLS
- Certifications: Relevant certifications (minimum 1) Network CompTIA A Google IT Support Pro Okta
- 5 years of relevant experience
- Experience with Asset tracking and inventory management
- Hands on experience with general queue ticket troubleshooting and escalations
- Experienced in monitoring health patching maintenance and optimization of core platforms including but not limited to:
- Jamf
- G Suite
- Azure/ inTune
- Automox
- Slack
- Jira
- Knowledge of network infrastructure troubleshooting patching etc.
- Expertise with ticket queue
- Strong problemsolving skills analytical skill sets
- Experience developing and maintaining IT support policies procedures and best practices.
- Strength with providing guidance and training to endusers and stakeholders.
- Strength in communication written and verbal as well as communicating with CLevel executives
- Hands on assessing IT systems and infrastructure identifying areas for improvement and optimization.
- Knowledge of compliance with relevant regulations and standards particularly regarding IT security and data privacy in collaboration with infosec and infrastructure teams.
LOCATION ONSITE Irvine California US Resident Required 8am 5 pm PST
BENEFITS For W2 employees AGG offers the opportunity for growth and advancement as well as a competitive base salary medical benefits & 401k.
EMPLOYMENT TYPE Acceptable as either W2 or 1099.
ABOUT ACCESS GLOBAL GROUP ()
Access Global Group is a team of experts in Salesforce Consulting Support and Managed Services. Living up to our name we are a truly global company with offices throughout the United States Canada and India and successful projects throughout 37 US states and 15 countries.
Access Global Group is a fully remote company which means we arent limited to hiring within the confines of a single district or region. We can add talented individuals to our team based on experience certifications and skills from across the globe. This gives our clients access to the most exceptional team overall not just in their area. Since solutions come in all shapes and sizes we believe the best team should be just as unique.
The Access Global Group team is comprised of individuals with a wide variety of languages backgrounds stories experiences and expertise. This makes it hard to find a problem we havent encountered before and certifies that there is no limit to what can be achieved with Access Global Group.
EEO/ADA POLICY
- AGG is an equal opportunity affirmative action employer providing equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression national origin protected veteran status disability status or any other legally protected basis in accordance with applicable law.
- ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Requires the ability to speak hear see and use a computer and other officerelated equipment.
Interested in this role Kindly apply at > APPLY NOW. Our recruitment team looks forward to reviewing your experience!
Employment Type
Full Time
