Answering incoming calls: They are responsible for answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service.
Resolving customer issues: They also focus on identifying and resolving customer issues, using their knowledge and training to provide timely and effective solutions.
Providing information: Another core area of responsibility for call center agents is providing accurate and timely information to customers. This includes key product details, service offerings, pricing, and other relevant information.
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