NDIS Operations Manager

This is a remote position.

• Assist the CEO in daily operational tasks and strategic planning.
  
• Oversee the performance and productivity of virtual assistants (VAs) to ensure efficient and effective support services.
  
• Manage backend operations including scheduling documentation and participant records.
  
• Ensure compliance with NDIS regulations and standards.
  

• Act as a point of contact for participants and their families addressing concerns and ensuring satisfaction with services.
  
• Support NDIS workers in their roles providing guidance and resolving any operational issues.
  
• Coordinate with support coordinators to ensure participants receive appropriate services.
  

• Manage recruitment processes including job postings interviewing and onboarding of new staff.
  
• Develop and implement HR policies and procedures.
  
• Handle employee relations issues and foster a positive workplace culture.
  
• Conduct performance reviews and provide ongoing training and development opportunities for staff.
  

• Maintain accurate and uptodate records of all participants and employees.
  
• Prepare reports for the CEO and other stakeholders as required.
  
• Coordinate meetings training sessions and other events.
  
• Assist in the development and implementation of operational policies and procedures.
  

• Minimum of 5 years of experience in operations management or a similar role.
  
• NDIS experience is a plus.
  
• Strong understanding of NDIS regulations and requirements.
  
• Proven experience in HR management and recruitment.
  
• Excellent organizational and multitasking skills.
  
• Strong interpersonal and communication skills.
  
• Proficiency in Microsoft Office Suite and other relevant software.
  
• Can work in a highpressure and facepaced environment.
  

Benefits