Invoice Request Coordinator

Working at Mercell

At Mercell were on a mission to revolutionise public procurement making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. Thats what were all about.

With a dynamic culture built on continuous growth trust and collaboration Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Your Mission

At Mercell we are dedicated to delivering exceptional customer experiences. Thats why were on the lookout for a proactive and detailoriented Customer Invoice Coordinator to join our team. In this critical role you will be responsible for optimising the invoice request process elevating customer satisfaction and enhancing internal efficiency.

As the Customer Invoice Coordinator you will act as the main point of contact for customers nurturing open communication and fostering strong relationships utilising your outstanding organisational skills and meticulous attention to detail.

We see the following qualities as important to thrive and evolve in this role:

• Customeroriented and good communicator with empathy

• Calm patient and detailoriented

• Selfdriven: Enjoys working in a dynamic environment with tight deadlines

• Curious and quick learner

Core Responsibilities

• Handle invoice requests from customers through our ticketing tool.

• Respond directly to customers for requests that can be resolved promptly or forward requests requiring further assistance to the appropriate resolver groups including local Customer Success teams Revenue Operations the Admin Hub and Finance.

• Contribute to structuring the invoice workflow to improve efficiency.

• Maintain accurate records of customer interactions and invoice resolutions

• Generate and distribute regular reports on invoice processing activities and efficiency gains.

Required Qualifications

• Fluent in English and at least one Nordic Language (C2 level required)

• Proven experience in an invoicing billing or customer service role.

• Effective communication and customer service skills.

• Ability to work independently and collaboratively in a team environment.

• Strong problemsolving and analytical abilities.

Preferred Qualifications

• Prior experience in Finance or Fintech.

• Experience in procurement tendering and/or bid management.
  
  
  

Start date: As soon as possible
Duration: Full time
Workplace type: Hybrid remote
Location: Odense Denmark
Application Deadline: 17.06.2024 However do not wait to submit your application we will read applications and talk to potential candidates as we receive them

What we Offer

As a growing technology company we are committed to taking care of our employees through initiatives such as hybrid work to support your worklife balance health and insurance plans (may differ per country/office) pension plans paid parental leave social happenings and competitive salary packages. Please see to get more insights on what to expect of perks benefits and culture when joining Mercell.

Has this sparked your interest

Then we cant wait to have you join our mission and look forward to receiving your application!

If you have any questions for this position we are happy to chat with you. Please reach out to Misty KennedyTeam Lead Customer Service NL/DK.
Email:

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.