Provide front-line IT support to all offices including Camps and Host Area Offices by troubleing problems and issues either in person, via email or on the phone.
Travel to Camps and Host Area Offices on a frequent basis to provide in person support.
Prepare IT equipment for new joiners and conduct inductions for new joiners.
Receive IT equipment from leavers and complete the full leaver process
Set up new users' accounts and profiles and deal with pword issues.
Support the ICT Coordinator and Technical officers to roll out software and/or system updates to users
Support the ICT Coordinator and Technical officers to maintain accurate records of all ICT ets, systems and software.
Follow up on the et, Loss and Damage process to support Logistics in essing damage/repair needs and liaising with suppliers to complete approved repairs
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