Customer Success Specialist

Who are we
FOTC is a leading digital expert company dedicated to helping customers innovate and transform through the use of advanced cloud and AI solutions. As a Google Premier Partner since 2014 we have served over 4000 companies from more than 20 countries delivering our partners comprehensive technology solutions tailored to their unique needs specialising in cost optimization data security and efficiency.

What do we do
We have extensive experience in Google Cloud technologies helping SMBs and enterprises integrate advanced digital solutions into their business. Our team of skilled professionals brings an advanced expertise in various technological domains ensuring that we can provide comprehensive consultation and support in areas such as seamless collaboration from anywhere hardware application and infrastructure modernization cyber security cloud computing data analytics AIbased solutions and more.
Our clients span major industries including gaming retail ecommerce finance media medical care hightech and government.

Where can you find us
You can actually find us anywhere in Poland Romania Hungary and Ukraine. Our headquarter is located in the centre of Wrocaw Poland and everyone is welcome there no matter if they want to meet in person or just have a sip of good coffee.

Who do we work with
As an official Google Cloud Partner we are in contact with Google marketers engineers and strategists to better meet the needs of local businesses. We maintain cooperation with over 4000 companies from more than 20 countries to help them leverage the potential of the cloud.

What do we believe in
We believe that together we can create a work environment where everyone can grow and develop their skills regardless of colour age gender or orientationtreated equally and with respect.
We want to create a work environment where transparency is a part of everyday life so that we can cooperate together as partners. We are not afraid to provide constructive feedback as we believe that its a key to development. We talk openly about salaries numbers and important decisions.
We promote ambition and partnership with our clients colleagues and partners.

Who are we looking for
We are looking for proactive individuals with a cando attitude who are keen to take the ownership and to contribute to our mutual success and strive for development.
If you stick to our core values honesty responsibility determination goalorientation partnership and openness you will find your place with us.
Currently we are looking for a person to join us as a:

Customer Success Specialist

Your responsibilities will include:

• providing project support to existing FOTC customers at the highest level within Google Cloud Platform such as project quotation coordination of a teams that are responsible for project implementation
• proactively approach clients and propose various services from our portfolio by crossselling activities
• helping customers to take full advantage of premium functionalities and expand the range of services they use by upsales activities
• Supporting existing FOTC customers in terms of technical development in Google Cloud area Including project valuation coordination of teams implementing the project and formal issues related to the project.
• supporting companies digitalization and Cloud transformation
• contract renewals
• close cooperation with the technical support department

Requirements:

• experience in a similar position (Customer Success role Account Manager Project Management etc.)
• English language on a very good level (C1) and Polish on native level
• independence in carrying out entrusted tasks and the ability to analyze customer needs
• experience in conducting business meetings and negotiations with Clevel management
• Interest in the technology especially cloud solutions
• experience in sales of customized IT products (ecommerce or cloud solutions)

We offer:

• you can work from Wrocaw or Warsaw
• permanent cooperation (based on B2B type of contract)
• monthly base salary between 70008500 PLN on the invoice quarterly performancerelated bonus
• flexible working time within business hours 8am 6pm CET
• long holiday bonuses we reward for taking a longer break to unwind
• opportunity to learn about Cloud solutions by direct collaboration with Google
• possibility to participate in Cloudrealeted events
• anonymous helpline providing psychological support
• cofinancing the costs of sport activities
• microloans
• free online English classes.

If you are interested in new technologies and the cloud is more than just a cloud for you send us your CV!
We strive to protect your personal data. The information below contains details of the processing of personal data as part of the recruitment process.

The administrator of your personal data is the company indicated in the announcement i.e. Fly On The Cloud sp. z o.o. established in Wrocaw postal code no. 50130 Rzenicza 32/33 entered into the Register of Entrepreneurs managed by the District Court for WrocawFabryczna in Wrocaw VI Commercial Division of the National Court Register under Registry no.Tax Identification Number (NIP):.

Purpose of data processing
Your personal data will be processed in order to carry out the recruitment process.

The basis for data processing
The basis for the processing of your personal data by the Company in order to carry out the recruitment process is 6.1a (consent) and 6.1f (legitimate interest) REGULATION no. 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE EU COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free exchange of such data and repealing Directive 95/46 / EC (GDPR).

We process your personal data only for the purpose of recruitment indicated in the job offer and for the purposes of future recruitment if you have given your consent in your application.

You have the right to withdraw your consent at any time this will not affect the lawfulness of the process which was carried out based on consent before its withdrawal. Providing personal data is not mandatory but necessary to carry out the recruitment process.

Data processing period
We process your personal data in order to recruit for the position indicated in the advertisement for a period of 1 year from the moment of receiving your application. After this time the data may be processed for a period corresponding to the period of limitation of claims (as in applicable law) which may be raised by the administrator and which may be raised against the administrator.

Your rights
You have the right to request the administrator to give you access inspect your personal data rectify them delete (in the event of the circumstances provided for in clause 17 of the GDPR the right to be forgotten) or limit processing (in the cases specified in clause 18 of the GDPR) the right to withdraw consent in the event of its expression and submission of a complaint to the supervisory body (President of the Office for Personal Data Protection ul. Stawki 2 00193 Warsaw).

Contact

If you have any questions you can contact us:

• via email:
• via post to the following address: ul. Rzenicza 32/Wrocaw.