Collections Customer Care Specialist
Posted on :
01-06-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
01-06-2024
Job Description
Job Title: Collections Specialist
Location: Remote for now but will move to an office soon
Shift: Weekdays 7am4pm
Account: Australian
Salary: PHP 25000 PM 30000 PM
Join our foundational and existing Manila Team.
We are seeking a dynamic and experienced Collections Specialist to join our team in Manila Philippines. The ideal candidate will have a strong background in collections management within the financial services sector preferably with experience in Australian organizations. As a Collections Specialist you will be responsible for overseeing the collections team developing and implementing strategies to optimize collections performance and ensuring compliance with regulatory requirements. This role offers the opportunity to make a significant impact in a fastpaced and growing organization.
We believe in doing big things and being accountable fostering a startup mentality that encourages outofthebox thinking. At Quickzy we hire for attitude valuing individuals who are passionate about making a positive impact in the finance industry.
Responsibilities:
Account Management (Quickzy Finance is known for its excellent Customer Service we take pride in handling our clients with the highest standard. We don t treat them just an ordinary customers but we put an effort in building rapport with them and helping to find the best possible solutions to any of their inquiries.)
Daily monitoring and updating of accounts.
Identify overdue accounts.
Collection efforts (Calls/Chat/SMS/Email) Attempt to collect the outstanding balance or arrange a payment plan.
Build/suggest collection processes that will maximize efficiency and collection rate.
Process payments and refunds.
Customer Service (Inbound Calls/Chat/Email).
Generate collection/customer service report.
Updating of records post collection.
Foster a positive and dynamic team culture ensuring that our values of doing big things and being accountable are upheld.
Are you ready to lead the charge in our Manila office As our Collections Specialist youll be the Captain of Fun steering our collections team towards victory with your infectious energy and positive attitude. Experience in Australian organizations is a plus but a sense of humor and a knack for building a killer culture is essential. Plus as part of our Manila office setup team youll play a pivotal role in shaping the future of Quickzy Finance in the Philippines. Come join the party its going to be a wild ride!
Requirements
- Experience in collections management within the financial services sector preferably but not mandatory with exposure to Australian organizations.
- Strong leadership skills with the ability to motivate and inspire team members.
- A positive attitude and a knack for building a vibrant and engaging workplace culture.
- Excellent communication and interpersonal skills with the ability to liaise with internal effectively and external stakeholders.
- Prior experience in setting up or managing operations in a new location is a plus.
- A sense of humor and the ability to build a killer culture is essential
Benefits
Why Join Us:
Are you ready to lead the charge in our Manila office As our Collections Specialist steering our collections team towards victory with your infectious energy and positive attitude. Plus as part of our Manila office setup team youll play a pivotal role in shaping the future of Quickzy Finance in the Philippines. Come join the party its going to be a wild ride!
Plus monthly and quarterly team outings.
Experience in collections management within the financial services sector, preferably but not mandatory with exposure to Australian organizations. Strong leadership skills with the ability to motivate and inspire team members. A positive attitude and a knack for building a vibrant and engaging workplace culture. Excellent communication and interpersonal skills, with the ability to liaise with internal effectively and external stakeholders. Prior experience in setting up or managing operations in a new location is a plus. A sense of humor and the ability to build a killer culture is essential
Employment Type
Full Time
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