Qualitative Account Manager

You will be working with multinational clients and play a key role in codeveloping creative solutions to their biggest business challenges. Working across a range of industries supporting diverse business needs including branding communications strategic planning customer experience product development and consumer behaviour you will be part of the team ensuring we deliver exceptional insights across qualitative research projects.

This is a South African based regional client servicing role.

Skills :

RESEARCH DESIGN:
Working with Research Directors across the MDI network you will help design research programs that provide answers to clients business questions
Appraising client briefs to understand client needs and business objectives
Demonstrate critical thinking and research knowledge to produce effective proposals
Collaborate with clients to suggest and implement best practice research designs and output
Input and develop quantitative surveys
Checking questionnaire scripts for logic and flow before deployment to ensure an optimal consumer experience

PROJECT MANAGEMENT:
Manage projects to ensure that they are delivered against agreed objectives and within required budgets and timelines
Schedule and lead regular planning and review meetings
Highlighting project management concerns with your manager to ensure seamless client service
Ability to work outside of defined parameters and be able to adapt to situations as they change
Prepare simple project costings for the Directors signoff including the liaison with suppliers
Building strong relationships with suppliers to ensure the best project outcomes for MDI

REPORTING:
Working with Research Directors inputting into all elements of reporting such as the analysis requirements inputting data into charts checking data in the charts assisting with report commentary and summary
Providing insight recommendations that align to the clients research and business objectives
Commitment to producing insightful highquality and timely deliverables to our clients

CLIENT ENGAGEMENT:
MDI is renowned for its excellent highlevel interactions with its clients we strive to understand their business to enable us to be true partners
Proactively sell the benefits of MDI to potential clients
Day to day interaction & relationship building with existing clients
Proactive & responsive communication with all clients
Consistent timely delivery
Present to client audiences in an engaged and energized way

TEAMWORK & COLLABORATION:
Effective and efficient team member who demonstrates a strong spirit of collaboration
openness towards people of different cultures and a proactive attitude to build relationships
internally and externally with teams and markets beyond one s own.