Kundenbetreuer mwd

As a global leader in precision measurement sensing technologies VPG addresses an expanding array of applications in which accuracy reliability and repeatability make the difference. Whether in the design and safety of new generations of cars trucks and planes or optimizing advanced medical equipment and consumer products VPGs deep engineering expertise makes the world safer smarter and more productive.

We are seeking a motivated Customer Service Representative to join our team!

Tasks

• Order management with order entry and confirmation; planning of shipping process; appointment management based on planning and purchasing reports; if necessary creation of pro forma invoices.
• Coordination of the outstanding items and balances of the customer groups assigned to him.
• Processing of customer orders via customer portals.
• Purchasing and correspondence with our suppliers in the USA. Israel GB and FR.
• Fast and comprehensive answering of customer inquiries about the availability delivery and complaints of products also in English.
• Assumption of responsibility for any problems that arise guaranteeing their investigation and a prompt solution.
• Offer preparation.
• Coordinating returns in accordance with the established RMA process and arranging credit notes.
• Customer database and stocklist maintenance.
• Creation of a weekly report.
• General administrative tasks.

Requirements

• Experience in a similar role
• completed training as a commercial clerk is desired
• MS Office productsbasic office intermediate level experience is required.
• Experience working with a ERP and CRM system
• English and German language (spoken and written)
• Ability to work on deadlines multitask prioritize effectively communicate strategic information effectively and contribute to maintaining control and growth of the business

Benefits

• Company Pension Scheme
• Monthly Additional Contributions (VWL)
• 30 Days vacation plus bank holidays
• Active BGM
• Employee training options
• Company Events