Customer Experience Lead

We are looking for a Customer Experience Lead to help us get to the next level.

What Youll Do:

• Responsible for owning and managing all activities and initiatives in ensuring that a great customer experience is delivered consistently so that it leads to strong customer loyalty and satisfaction.
• Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support.
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Collaborate and consult with management key stakeholders business partners and colleagues to ensure customer satisfaction.
• Interact directly with external customers
• Manage financial resources for the Customer Service Department
• Ensure that the teams competencies are where they need to be by providing the necessary training and resources.
• Track report and maintain quality productivity and service measures.

Job Qualifications

• 23 years of Manager or Team Lead Experience in a call center setting
• Knows the teams Key Performance Indicators and can drive the team to meet or exceed
• Has the ability to manage multiple tasks and adapt to a changing fastpaced environment

Why You Should Work with Us:

• We are growing exceptionally fast
• Room for personal and career growth
• We strive to be the best and help others succeed
• We work hard and play hard too
• We celebrate our SUCCESSES
• We create amazing content daily
• Paid holidays and paid vacation

* We do not provide insurance benefits at this time.

Our Way of Working:

We strive to improve daily by owning our mistakes and working together as a team to achieve our goal to triple in size in five years. Ensuring that the right people are in the right seats for the right amount of pay is the foundation of our success.

Our Hiring Process: If you meet our qualifications youll be notified via text and email to respond to a survey about yourself. Upon completion we will reach out for a Zoom/Video interview call (about 2030 mins). Pertaining all goes well you will then come to our office for a final interview.

Job Type: Fulltime

Pay: $60000.00 $70000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

• Monday to Friday

Application Question(s):

• What are your salary expectations

• Why are you looking for a job

• Why do you feel you are the most suited for this role

• Please provide your active email address.

• How many Customer Service Representatives have you managed in the past
  

Experience:

• Call center team lead or management: 2 years (Required)

Work Location: In person

Remote Work :

No