IT Outsourcing Client ManagerService Delivery Manager

Hitachi

Rate $70/hr c2c

$60/hr w2

Role: IT Outsourcing Client Manager/Service Delivery Manager

Location: Pittsburgh PA

Mandate Skills:

Strong communication and intrapersonal skills.
Act as liaison between Functional and Infrastructure teams translating business requirements into technical requirements working directly with key stakeholders.
Represent Oracle Database and Application Infrastructure teams in CAB meetings entering change controls as necessary
Working knowledge of Oracle software and system architecture (including EBS 11i R12 ASCP Demantra Active Data Guard) deployed in a way that supports a 24/7 manufacturing business model worldwide.
Plan document and run regular Oracle EBS environment meetings ensuring communication/coordination of IT Custodians with G.O. IT infrastructure teams

JD
Strong communication and intrapersonal skills.
Act as liaison between Functional and Infrastructure teams translating business requirements into technical requirements working directly with key stakeholders.
Represent Oracle Database and Application Infrastructure teams in CAB meetings entering change controls as necessary.
During Unplanned Outages act as liaison between GIS infrastructure teams and Oracle COE functional teams; Enter and update Service Impact Notifications and participate in postmortem impact reviews.
Develop and maintain Oracle NonProduction environment cloning schedules.
Develop and maintain close working relationships with functional and infrastructure teams
Oversight for operations tools including Planview Infra and Oracle MOS.
Plan document and run regular Oracle EBS environment meetings ensuring communication/coordination of IT Custodians with G.O. IT infrastructure teams.
Ensure Operations Interoperability facilitate GIS infrastructure projects to ensure delivery of operations for G.O. based Oracle environments.
o Work directly with the Linux Admin SDPS (Backup and Storage) Citrix Desktop Design Global Operations (GOC) Internet IT Service Desk and IT Security Teams.
Assist in managing the Oracle Tech ULA aligned to processor counts
Coordinate and author Disaster Recovery documentation and later DR testing
Coordinate patching and other environment maintenance of both Oracle software and Server OS and hardware.
Determine impact of nonOracle infrastructure maintenance on Oracle systems and applications.
Working knowledge of Oracle software and system architecture (including EBS 11i R12 ASCP Demantra Active Data Guard) deployed in a way that supports a 24/7 manufacturing business model worldwide.
Strong knowledge of Oracle Cloud infrastructure and concepts
Working knowledge of supporting infrastructure technology such as Red Hat/Oracle Linux Storage Backup and Recovery (RMAN Filesystem) Load Balancing DNS Firewalls FTP SSL Certificates Telnet/SSH Java in Edge/IE