L3 Technical Support Specialist

Job Title: L3 Technical Support Specialist

Location: Remote

Key Responsibilities:

• Provide advanced troubleshooting and resolution of complex technical issues escalated from L1 and L2 support teams.
• Conduct root cause analysis and implement longterm fixes to prevent recurrence of issues.
• Support and maintain critical systems applications and network infrastructure.
• Collaborate with internal and external stakeholders to resolve issues and improve support processes.
• Document incident resolutions root cause analyses and contribute to the knowledge base.
• Mentor and train L1 and L2 support staff to enhance their technical skills.

Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field or equivalent experience.
• Experience in technical support or a related IT role.
• Indepth knowledge of operating systems (Windows Linux macOS) network protocols and databases (SQL NoSQL).
• Experience with cloud services (AWS Azure Google Cloud) is preferred.
• Strong analytical and problemsolving skills.
• Excellent verbal and written communication skills.
• Relevant certifications (e.g. CompTIA Cisco Microsoft AWS) are a plus.
  
  If you meet these qualifications please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application