Customer Service Agent

Position: Customer Service Agent
Location: Jersey City NJ
Department: Customer Support

Position Summary:

The Customer Service Agent is responsible for providing outstanding service to our customers through various communication channels including phone email chat and social media. The ideal candidate will have excellent communication skills a customercentric attitude and the ability to handle multiple tasks efficiently in a fastpaced environment.

Key Responsibilities:

• Customer Interaction: Respond promptly and professionally to customer inquiries complaints and feedback via phone email chat and social media.
• Problem Resolution: Resolve product or service issues by clarifying the customer's complaint determining the cause selecting and explaining the best solution and following up to ensure resolution.
• Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and assist customers effectively.
• Documentation: Document all customer interactions and transactions recording details of inquiries complaints comments and actions taken in the customer relationship management (CRM) system.
• Feedback Loop: Provide feedback on the efficiency of the customer service process and suggest improvements to enhance the customer experience.
• Team Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer experience and share insights on common customer issues.

Qualifications:

• High school diploma or equivalent; a college degree is preferred.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fastpaced environment.
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.