Customer Service Executive

• Respond to customer inquiries via phone email and live chat in a timely and professional manner.
  
• Provide detailed information about products services and policies.
  
• Troubleshoot and resolve customer issues ensuring a high level of customer satisfaction.
  
• Maintain accurate records of customer interactions and transactions in the CRM system.
  
• Collaborate with other departments to resolve complex issues and escalate when necessary.
  
• Follow up with customers to ensure their issues are resolved and to maintain a positive relationship.
  
• Provide feedback on the efficiency of the customer service process and suggest improvements.
  
• Stay updated with product knowledge and industry trends to provide accurate information to customers.
  

Requirements

• Proven experience in a customer support role preferably in the automotive industry.
  
• Excellent communication skills both verbal and written.
  
• Proficiency in using computer systems including CRM software and Microsoft Office Suite.
  
• Strong problemsolving skills and the ability to think on your feet.
  
• Ability to work well under pressure and manage multiple tasks simultaneously.
  
• A customercentric approach with a focus on providing outstanding service.
  
• High school diploma or equivalent; a college degree is preferred.
  

Benefits

• Competitive salary and benefits package.
  
• Opportunities for professional development and growth.
  
• A supportive and dynamic work environment.