ICT Support Officer

Build Your Future Globally: Join Our Client in Shaping the World of Construction!

At the forefront of staircase craftsmanship Stair Lock has mastered the art of creating exceptional staircases establishing themselves as a prominent figure in the design supply and installation of stairs and stair components across Australia. With a heritage rooted in being a thirdgeneration Australianowned business our client is synonymous with practical expertise and an enduring commitment to constructing sturdy and finely crafted structures.

The companys commitment to quality extends to sourcing premium materials and manufacturing exclusively from their purposebuilt facility in Adelaide. With teams strategically located in Adelaide Melbourne Sydney and Brisbane our client provides intelligent advice on all aspects of staircase requirements. Join our client s team and become part of a legacy of craftsmanship where your skills contribute to the creation of aesthetically pleasing and precisely engineered staircases.

Job Description

As an ICT Support Officer youll have the opportunity to manage and innovate our ITC infrastructure across various platforms including Video Conferencing VOIP Communication and WAN and Network services both cloudbased and local. Your role will be crucial in ensuring seamless operations and communication within an international network. Additionally youll oversee all system backups including CNC machines and spearhead disaster recovery initiatives.

Build Your Career from the Ground Up

Constructing Your Role: Key Responsibilities

• Provide timely and effective technical assistance support and training to endusers.
  
• Troubleshoot hardware software and network issues resolving them promptly to minimize downtime.
  
• Set up install configure and manage new and existing hardware and users performing network maintenance in accordance with company procedures and security guidelines.
  
• Maintain and manage all company ICT infrastructure and platforms including Video Conferencing VOIP Communication WAN and Network services both cloud and local as well as related service provider plans.
  
• Manage all system backups including CNC machines and handle related retrieval and disaster recovery.
  
• Administer Microsoft O365 Admin Centre including PowerShell licensing and site and library access security while continuously improving the enduser experience.
  
• Stay up to date with ICT developments and assess their potential benefits to the company.
  
• Assist GSM with Netsuite backend maintenance including the review and maintenance of existing scripts and workflows using JavaScript.
  
• Provide GSM support with integration requirements between Netsuite and other platforms in use.
  

Requirements

The Blueprint for Success: Your Skills and Experience

Skills & Knowledge:

• Knowledge and experience with PowerShell and JavaScript
  
• Proven experience in IT support
  
• Highlevel problemsolving abilities and attention to detail
  

Previous Work Experience:

• Minimum of 3 years experience in a similar role
  
• Experience in change management and its implementation across business and IT systems
  
• Netsuite experience preferred
  

Personal Attributes:

• Highlevel interpretative skills in IT management with the ability to communicate effectively to users at all levels of IT knowledge and skills
  
• Strong interpersonal and communication skills with the ability to demonstrate patience and support in an IT environment
  
• Handson motivated and flexible in nature
  
• Lateral thinking
  

Qualifications & Training:

• Qualifications in Computer Science or Information Technology
  

Benefits