Customer Care Executive

Key Responsibilities:

• Handle incoming inquiries and leads via phone email and other communication channels promptly and professionally.
  
• Provide accurate and comprehensive information about our products and services to potential customers.
  
• Assess customer needs and direct them to the appropriate department or personnel for further assistance.
  
• Maintain detailed and accurate records of customer interactions and inquiries using our CRM system.
  
• Follow up with leads to ensure they have been contacted by the relevant department.
  
• Collaborate with the sales marketing and support teams to ensure seamless lead management and customer satisfaction.
  
• Address and resolve basic customer issues and complaints escalating complex issues to higher management when necessary.
  
• Stay updated on product knowledge industry trends and company policies to provide the best possible information to customers.
  
• Participate in training sessions and team meetings to enhance skills and knowledge.
  

Requirements

Qualifications:

• A bachelor s or masters degree is preferred.
  
• Proven experience in a customer service or similar role preferably in a related industry.
  
• Excellent communication and interpersonal skills.
  
• Strong organizational and multitasking abilities.
  
• Proficiency in using CRM software and other customer service tools.
  
• Ability to handle difficult or irate customers with patience and professionalism.
  
• A proactive and positive attitude with a strong commitment to customer satisfaction.
  

Working Hours:

• Fulltime position with standard working hours.