Houseman / Housemaid - MICE

Personal Attributes

• Motivator & role model
• Positive attitude and well spoken
• Result driven
• Displays initiative
• Commitment to professional values
• Team creator
• Customer / people oriented
• Creative / open-minded
  

Key Deliverables And Responsibilities

• Ensure correct grooming standards are followed at all times
• Follow the Care Programme at all times
• Follow up on all financials, LQA, Forbes and TrustYou targets
• Is aware of the daily and monthly financial targets
• Actively contributes towards the achievement of financial targets
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Completes the relevant opening and closing checklists
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Assume the responsibility of daily setup and breakdown operations
• Attends daily briefings prior to commencement of shift
• Conducts daily briefings with the casual labour team
• Ensure all appropriate equipment is on hand for each service period
• Should be creative, confident and prepared to think outside of the box
• Following the personal development plan set by the corporate office
• Ensure the operational inventory is always accounted for and in immaculate condition
• Follow Hotel Evacuation Policy in case of an Emergency
• Assists guests with their event technology requirements
• Pick up and drop linen while maintaining the linen log book
• Maintain the OS&E polishing schedule and ensure it is always kept in an immaculate condition
• Ensure awareness and delivers the optimum levels of service and guest satisfaction
• Flexible to work in other areas when required by the immediate Supervisor
• Maintains a detailed inventory of all the operating supplies and equipment
• Record any wastage, breakage or lose
• Prepares the relevant mise en place for all the events
• To feel empowered, proactive and accountable within the work place