Fairmont Gold Receptionist

Fairmont Gold Receptionist
What You Will Be Doing

• Manage all aspects of the Fairmont Gold Experience and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Weekly reporting of department labor hours in accordance with forecast and budget
• Monthly reporting of Fairmont Gold expenditures, profit and loss statements, and upsell revenue
• Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department and staffing accordingly
• Work with the Executive Chef and Culinary Team to determine the Fairmont Gold Lounge menu presentation
• Handle guest concerns and react quickly, logging and notifying proper areas
• Develop department onboarding program and train all Fairmont Gold colleagues
• Develop and maintain strong guest relationships to ensure brand loyalty
• Provide exceptional Concierge information to our guests about local and area attractions
• Other duties as assigned

Your Experience And Skills Include

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Experience working in a Food & Beverage setting
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance