Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc.
Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it’s provider and proceed general queries with confidence at all times
Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.
Work effectively both individually and as part of a team to achieve both individual and department goals and objectives
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