Urgent Hiring - Service Engineer - CONTRATECH WLL

Roles and Responsibilities:

Schedule and create work orders for maintenance service repairs and replacements.

Review and process work orders and purchase orders.

Communicate with customers to ensure satisfaction with services provided.

Ensure service data entry and reporting for all relevant execution data and collect daily feedback on execution and ensure all relevant data Maintained.

Support through timely & accurate forecasting and scheduling the field operations team so that productivity and profitability targets are met.

Dispatch technicians to emergency service calls.

Communicate with customers to ensure satisfaction with services provided.

Monitor technician schedules for timely completion of work orders.

Ensure service data entry and reporting for all relevant execution data.

Plans & schedules holidays backups training of all technicians.

Provides regular consolidated reports to the Field Ops Team Leader /Service Manager.

Handle all customer queries and escalate the issues appropriately and communicate action plans to the customer properly.

Requirements:

Bachelors degree in mechanical or equivalent Field.

35 years of service industry experience preferably within a service

Planning and coordination skills and customer oriented.

Ability to handle multiple tasks and projects simultaneously.

Understanding of safety regulations in the service industry

Proficiency in Microsoft Office.

Job Type: Fulltime

Pay: BD350.000 BD500.000 per month

Experience:

• Sales Engineer: 3 years (Required)