General Manager Shared Services GMSS

General Manager – Shared Services (GMSS)
Department Shared Services
Unit Shared Services
Reports to (Direct) Reports to (Indirect)
Chief Operating Officer N/A
Direct Reports Indirect Reports
Team Lead Procurement
Team lead IT
Team lead Treasury Operations
MIR Manager

N/A

Internal Interactions External Interactions
Heads of Departments Customers
Suppliers
External Auditors

Job Summary
The General Manager Shared Services would be responsible for providing corporate services and
operational strategies aimed at enhancing organisational effectiveness.
Scope and Responsibilities
Manage shared service functions which include IT Procurement Admin Treasury Operations and
Management Reporting
Develop and maintain strong work relationships with internal stakeholders to foster collaboration
amongst departments and support organisational goals.
Develop and implement strategies to optimize shared services efficiency and effectiveness.
Drive continuous improvement initiatives to enhance processes service delivery and reduce costs.
Manage the budget of the department and allocate resources to the various functions.
Collaborate with Heads of Departments to understand their needs to proffer the best solutions.
Lead cross functional teams for optimal performance.
Develop and monitor performance metrics to measure the effectiveness of shared services.
Ensure compliance with relevant regulations and company’s processes procedures and policies.
Generate periodic reports and top management on shared services performance and initiatives.
Provide quality leadership and mentorship to team members.
Carry out other tasks that may be assigned by the line manager.

Skills and Competencies
Technical Behavioural
Business & Industry Knowledge Strong leadership and People Management Skills
Strong understanding of IT Procurement
Treasury Operations Admin and Management
reporting processes

Excellent Communication (Verbal and written)

Project Management Stakeholder engagement and management
Knowledge of relevant regulations and
compliance requirements

Strong analytical skill and attention to details.

Demonstrated ability to manage projects and
priorities in a fast – paced environment.
Education and Experience

Education

Bachelor’s degree in the Humanities Management Sciences
Finance Information Technology or related field.
MBA or a master’s degree in a relevant discipline would be an
advantage
Professional certification in PMP or a related discipline would
be an advantage

Experience Proven experience in a similar role with a minimum of 15 years’
cognate experience in shared services or related functions