Role: L2 Network LAN/WAN Engineer
Location: Santa Clara CA onsite
Job Description:
- Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA568 standard) & fiber testing equipment
- Under break fix activities repairreplace faulty equipment and software to the applicable OEM recommendation peripheral cabling (E. g patch cables used to connect wall blocks line interface units etc.)
- Tasks to be performed by FSO under onsite MACDS are below
- Add/remove CSU/DSU
- Add/remove out of band access devices/modems
- Add a router switch firewall or its modules and cards (chassisbased or nonchassis based)
- Rogue device identification (tracing the cable from the switch to the end location)
- Wiping configs
- Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g. network diagrams CMDB data compliance documentation DNS records Change records)
- Perform Site surveys (including wireless LAN site surveys) to capture all inscope equipment and related peripheral Equipment located at a Site and to ensure all Site documentation is accurate and uptodate and conducted in accordance with client and OEM standards.
- Provide support to network & security devices unracking packing installing and shipping equipment to multiple locations.
- Work on switches types like Access Switch Core Switch Server Farm Switch Distribution Switch
- Perform RMA process
- Replacing network hardware
- Label patch cords
- Unrack defective hardware
- Install RMA hardware into the Rack
- Repatch copper and Fiber cables
- Upgrade the hardware with JJTS standard code / IOS
- Complete UAT testing
- Ship back the old hardware
- Replace or install new network hardware
- Need to work with tools they will need to use to perform FSO work
- Screwdriver
- Laptop
- Hotspot
- Console Cable
- SecureCRT or PUTTY software
- Working knowledge of WebEx / Skype / Teams and AWS
- Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices
- Perform wireless LAN survey for breakfix with proper equipment & training
- Local contact point for escalated / aged / outstanding incidents & iTASK
- Local point of contact to follow up with NOC and local vendors (e.g. Telco cabling etc)
- Coordinate and manage communication with SDL and J&J Network Team (e.g. incident update)
- Follow up and support on operation team open RITMs
- Support other initiatives like TLM Capacity Release Problem management
- Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
- Run reports from Network Tools (e.g. LogicMonitor Netscout Tornado Prime etc) for Network CI as required
- Perform CSR / MACD / Project work as FSO
- Support HCL Network team whenever & wherever required like troubleshooting knowledge sharing badging site visits assisting at site/remotely mentoring resources training and others
- Other Field Services activities as per business requirement & emergencies at all times
Best Regards
:: Phone
USA :: M xico :: India :: UK
:: Fax :
Inc500 :: Fastest Growing 500 Private Companies in USA
Follow us on Linkedin