Payment Specialist Polish

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polishspeaking Payment Specialist for their Lisbon office.

Position: Payment Specialist

Location: Lisbon Portugal (remote/hybrid)

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• The role of a Payment Specialist is to liaise and provide key support for Sales Sales Support OrderManagement on daily operational issues resolution of customer queries and escalations in relation to allpayment methods offered on the Online Store.
• This involves daily interaction with our payment partners to ensure the accurate and timely processing ofpayments and refunds by credit/debit card wire transfer loan & lease and other various payment methods.
• The Specialists needs to be able to work in an information sensitive environment constantly changingenvironment.
• Excellent telephone manners interpersonal and communication skills and very good accuracy and attentionto detail would be key. MS Excel knowledge is an advantage.
• Interaction with payment partners to ensure the accurate and timely processing of payments by credit carddebit card bank transfer loan and leasing.
• Processing customerrelated queries concerning payments refunds VATrelated changes amending and reprinting invoices raising credit/debit memos and reconciliation.
• Liaison and key support role for Sales Sales Support and Finance on daily operational issues problem escalation and resolution.
• Mainly back office and Low incidence of Outbound Calls when applicable

REQUIREMENTS:

• Flawless communication skills both written and oral in Polish (C2 or C1) Proficient in English (B2);
• Strong communication skills team player customer and maintain a professional attitude.
• Ability to work in an informationsensitive environment.
• Team player and ability to work in a changing challenging environment.
• Excellent telephone manners interpersonal and communication skills.
• Highly motivated and organized with the ability to work to tight deadlines.
• Ability to use discretion and work on own initiative.
• Very good accuracy and attention to detail.
• As this job is in direct relation to order volume schedule flexibility is required.
• Experience in SAP is an advantage.
• MS Excel.

OFFER:

• Portuguese employment contract
• If you are workingon a Portuguese public holiday you will get a compensation day that you can spend later
• Holiday entitlement with 22 days per year
• Four weeks training that prepares you optimally to conduct the job tasks
• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• 40 Hours per week on a weekly rotational shift pattern from Monday to Friday 07:00 am to 20:00 weekends from7:00 am to 24:00
• Guidance and tools to reach your full potential
• Private health insurance after contract signature (additional to standard insurance)
• Accommodation in one of our shared company apartments for international candidates
• Free Portuguese classes water sport activities soft trekking and much more