We at LAN IT 24 are currently looking for Deskside Services Engineer for Bretagne Pluvigner 56330 France
Start: ASAP
Full time (MonFri/40 hour )
100% Onsite
Tasks
- The Onsite field Support Engineer is Responsible for fulfilling Incidents/Service Requests tickets assigned to a site support group.
- 2nd level technical focal point for client infrastructure & and desktop requests.
- Smart hands support (physical hands onsite for information security server network peripheral and associated infrastructure).
- Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization.
- Participate in IT project coordination.
- Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
- Support of active/passive network components.
- Support of industrial systems (laboratory analysis highbay rack and scale systems etc.).
- Management of service providers and outsourced resources.
- Collaborative with internal teams project teams and external companies
- Lifecycle management of hardware.
- Hardware provisioning / deprovisioning.
- Troubleshooting activities in Windows clients servers Office 365 AD Teams Azure Mobile devices and Site Multifunction IT printers/equipment.
- Organizing and coordinating company events/trips where IT site support is required.
Requirements
- Expert knowledge of IT systems networks and hardware
- Proficiency in English and Local Language is required!
- Good problem solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritization skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team