- LatAm Customer Care Sales Representative

Job Title: Customer Care & Sales Representative

Schedule: MF 9am5pm (for now) EST timezone

Salary Range: $

About the Role:

As a Customer Care & Sales Representative you'll be an integral part of our sales and customer service team. Your primary focus will be driving sales by providing expert product recommendations managing leads effectively and providing outstanding customer service to ensure customer satisfaction and loyalty. You'll work closely under the Head of Sales to achieve sales targets and contribute to the overall success of the company.

Responsibilities:

• Engage with customers via various channels including phone email and live chat to assist with sales inquiries product recommendations and order processing
• Actively manage and nurture leads through effective communication and followup to convert leads into sales opportunities
• Become a product knowledge expert staying uptodate with our product offerings features and benefits to effectively educate customers and drive sales
• Provide exceptional customer service support to surprise and delight our customers resolving any issues or concerns promptly and professionally
• Assist with administrative tasks related to sales and customer care including order entry and CRM maintenance

Requirements:

• Thrives on challenges and problemsolving
• Takes initiative and gets things done efficiently
• Is selfmotivated and can work independently
• Embraces hard work as an opportunity for growth
• Excels at logical reasoning and finding solutions
• Pays meticulous attention to detail
• Enjoys working behind the scenes to ensure flawless operations
• Has a growthoriented mindset and values continuous learning
• Takes ownership and seeks more responsibility
• Follows through on commitments and communicates effectively

Candidate Requirements

• Previous experience of 13 years in a sales or customer service roles preferably in an ecommerce environment
• Strong communication skills with a friendly and professional demeanor
• Passion for learning and becoming a product knowledge expert
• Exceptional problemsolving skills and the ability to handle customer inquiries and complaints with patience and empathy
• Ability to work collaboratively in a team environment and take direction from the Head of Sales
• Proficiency in using CRM software and other sales tools is a plus
• Fluent in English preferably a nearnative speaker
• Typing speed of 50 WPM

Company Culture:

Our Client values transparency and open communication. They work diligently while enjoying our journey together.

Additional Details:

Required Internet: Fast stable connection

Work Environment: Be prepared to answer calls promptly during business hours with no disruptive background noise (e.g. coffee shops children dogs etc.).