Flagship Showroom Manager

Flagship Luxury Showroom Manager Competitive Salary Bonus Covering Both Flagship Showrooms in Kensington Earlsfield (luxury retail experience is a must)

As the Showroom Manager at our clients flagship prestigious brand showrooms you will play a pivotal role in driving the team of 6 to deliver exceptional customer service to high end clientele as well as sales during a period of transformational change.

Working within a dynamic and evolving environment you will have the opportunity to lead in showcasing the brands legacy whilst embracing innovative strategies to meet the demands of todays luxury market. The showroom manager will need to develop a new team manage inventory coordinate marketing initiatives based on wider sales strategy and foster a positive work environment.

Main duties & key responsibilities:

1. Team
   • Lead and motivate showroom team to achieve sales goals and provide excellent customer service by delivering the Banham experience
   • Deliver change culture within team in line with business KPIs and PIs
   • Support in development of team focus on training performance initiatives and goals
   • Role model to the team and deliver consistency in process and structure
   • Recruit develop and retain a committed diverse and inclusive team which meets trading needs
2. Sales:
   • Develop and implement strategies to drive sales and increase foot traffic to the showroom
   • Develop budgeting forecasts for the year and report regularly to senior management
   • Analyse sales data and trends to indemnify opportunities for improvement and make informed business decisions
   • Collaborate with wider teams across the business to achieve showroom sales targets actively contributing to the overall success of the business.
   • Stay informed about industry trends competitor activities and marketing conditions to adjust strategies accordingly

1. Customer Engagement:
   • Build strong relationships with clients understanding their needs and preferences to offer tailored product recommendations and styling advice.
   • Lead team to create a welcoming and luxurious atmosphere in the showroom ensuring every customer feels valued and appreciate
   • Handle customer enquiries Concerns and complaints in a professional and timely manner with root cause analysis to help improve efficiency

1. Showroom Presentation:
   • Ensure the showroom is impeccably maintained and visually merchandised to reflect the luxury brands aesthetic and standards.
   • Monitor inventory levels and replenish stock as needed ensuring products are readily available for customers to view and purchase.
   • Lead in showroom layout changes and display updates incorporating new arrivals and seasonal collections to enhance the shopping experience
2. Product Knowledge:
   • Develop a deep understanding of the luxury brands heritage values and product offerings.
   • Stay updated on the latest trends and collections continuously expanding your knowledge to provide accurate and informed assistance to customers.
   • Demonstrate expertise in explaining product features materials and craftsmanship showcasing the unique value proposition of our brand.
3. Adaptation to Change:
   • Embrace the ongoing transformational changes within the organization demonstrating flexibility and resilience in adapting to new processes procedures and initiatives.
   • Proactively create a space for the team to come up with ideas and feedback to support the brands evolution offering insights from the frontline to inform decisionmaking and drive improvement

Professional Requirements:

• Proven experience in retail management preferable in a showroom or similar environment
• Strong leadership skills with the ability to inspire and motivate a team
• Preferably a Bachelors degree in business administration or sales
• Passion for luxury brands and a keen interest in fashion design and lifestyle trends.
• Excellent interpersonal and communication skills with the ability to engage and connect with diverse clientele as well as the team
• Proficiency in inventory and stock management as well as sales analysis
• Customer focused mindset with a passion for delivering exceptional service
• Professionalism integrity and attention to detail with a commitment to upholding the brands reputation for excellence.
• Adaptability and resilience in navigating change with a positive attitude and willingness to embrace new challenges.
• Proficiency in Microsoft Office and other relevant software applications

Competencies:

• Able to lead a team
• Working under pressure
• Proficient in software usage
• Customer Service skills
• Able to communicate at all levels
• Sales driven and able to work to targets
• Enthusiastic with a desire to exceed customer expectations

Additional Information:

Position is 40 hrs/week 5 out of 6 days on a rota basis to be determined monthly by management.

Working between both flagship showrooms Kensington/ Earlsfield

To apply for this position please send an uptodate CV Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates and if you have not been contacted within seven days assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent temporary and contractual staff within Commercial Logistical Industrial and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures.

Remote Work :

No