Facilities Management - Workplace Experience Manager

Job Description: Bill Rate: XX50.00
Shift Times: MF: 8am5pm
OT: N/A

****EXACT LOCATION ADDRESS: *****

23567 Oak View Drive
Suite EL
California Maryland 20619


Job Summary
The Workplace Experience Supervisor oversees employees and daily operations to increase individual wellbeing personal productivity and organizational effectiveness.

The Experience team members you would oversee are responsible for providing services for a building or campus with the goal of ensuring that operations and processes align with client needs and objectives.

Duties & Responsibilities

Provides supervision of delivery of Workplace Experience Services.

Services include but are not limited to: Concierge Reception / Switchboard Room Management A/V Support Meeting & Event Management Meeting Supply Equipment Food Services Parking & Commute Supported Employment Document Services Mail Services Record Archiving Office Supply Management Moves Adds Changes Furniture and Cable Management Space Reset Entrance Screening Protocol and Workplace Onboarding.

****Coordinates oversees and/or manages repair and maintenance work assignments performed by technicians vendors and contractors performing building maintenance landscaping and janitorial work. Reviews work orders to ensure that assignments are completed.****

Supervises Hosts assigned to Experience Services including establishing work schedules assigning tasks crosstraining staff to perform multiple duties as backup.

Maintains records of costs incurred by workplace team activities. Ensures all billings for business services are invoiced and billed as required. Seeks ways to reduce costs; implements cost savings programs and procedures to increase efficiency.

Responds to customer requests and complaints regarding Experience Services.

Ensures innovative and customized materials are developed and utilized to meet the full Host experience. Utilizes the Host platform and client materials. Ensures client and company materials comply with client and company brand guidelines.

Oversees utilizes and maintains integrity of databases and other digital tools which may include administration of SharePoint sites or similar associated with service delivery as requested. Performs audits as necessary. May provide complex reporting.

Ensures safety standards are met by those delivery Experience Services; whether company employees or third party service providers.

Oversee support provided by coordinators/technicians.

Ensure all vendors used have current proof of insurance and contractual documentation in place per requirements.

Maintain relationships with vendors who provide services and goods.

Ensure orientations are delivered to a high quality standard.

Assist in the completion of the Service Business Continuity plan.

May oversee coordination of moves adds and changes (MAC).

Performs other duties as assigned.


Must Haves:
Minimum of 4 years of related (e.g. Facilities Management Front Desk Concierge Hospitality Room Management or Customer Service) roles***

HS Diploma or GED required or equivalent combination of education and experience (equivalent work experience 2 years experience for every year of higher level education).

Must be a U.S. citizen and must be able to obtain a D.O.D. security clearance


Nice To Have:
Facilities Management certification preferred.
Bachelors degree (BA/BS) or other relevant vocational training preferred.


Scope of Responsibility:
Ability to comprehend analyze and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports manuals speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires intermediate knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Ability to comprehend analyze and interpret complex documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

Intermediate skills with Microsoft Office Suite products such as Word Excel PowerPoint Visio SharePoint OneNote Outlook etc. Comfortable with and embracing of new technologies and digital tools; such as Apps databases financial management work order management social networking cloud technologies handheld mobile technologies and applications and communications.

Ability to work flexible work schedules based on office needs.

Strong problemsolving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach bend stoop push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

Safety
Decisions made with indepth understanding and interpretation of procedures company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause midterm impact to coworkers supervisor department and/or line of business.

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
1. Complete at a satisfactory level all required and assigned HSE training.
2. Follow all activity policies and procedures including all HSE related requirements at all times.
3. Participate in all HSE related programs & activities as required including incident investigations interviews auditing and assessment etc.
4. Report any condition which you feel could result in an accident or injury and/or stop work if required.

As a Supervisor/Manager:
1. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
2. Investigate and resolve (if possible) all reported unsafe conditions/acts and communicate results back to the affected stakeholders.
3. Support stop work authority when it is exercised in good faith.
4. Communicate any/all potential workplace hazards and workplace procedures.


Notes:
Does this position have the potential to convert to direct Possible based on performance

What is the Lift Requirement Physical requirements include stooping standing walking climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more.

What does the interview process look like (Ex: Zoom/MS Teams onsite etc.) 1 round MS Teams
Additional Sills: