On-Site Service Specialist

Summary:

Managers Job Description:

• No vaccine requirements.
• Looking for someone with good communication computer literate customer facing organized with attention to detail.
• Candidate will be performing Mail room functions of identifying incoming mail imaging preparing outgoing mail print production reception coverage for breaks & lunch.
• There is no extensive lifting standing or walking involved. Usually no lifting over 35lbs but if so assistance would be made available.
• No driving is required.
• The dress code is business casual.
• Free parking is available
• Shift timings
• 8:30 am to 5:30 pm (Mon Fri)
• Job Type: Temp to perm

Roles & Responsibilities:

• Provides operations functions in one or all of the following areas: operates high volume duplicating equipment performs associated copying tasks operates high volume document imaging equipment and related software. Also operates High volume mail management systems.
• Generates reports for digital printing imaging and mail systems in digital format.
• Ships and receives product and supplies sorts distributes and handles incoming and outgoing mail/faxes as well as applies necessary postage.
• Provides copier maintenance and/or repair of customer site equipment.
• May also perform bindery QC and final check housekeeping file services call center representative and reception etc.
• May performs various building support functions related to meeting set ups and light maintenance.
• Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties employees performing this function are considered to be Senior OnSite Services Specialist.
• This position reports directly to the Site Manager Site Supervisor or Assistant Site Manager depending on site personnel configuration.

Job duties and responsibilities:

• Runs high volume copy machines and performs binding and finishing work.
• Operating high volume document imaging systems.

• Operating document image handling software Operating MS Office and Email systems for opening sending and retrieving files
• Opening saving and transferring PC files based on established protocols

• Accessing document management systems via established protocols Ensures convenience copiers are working properly checking for quality via daily inspections.

• Clears paper jams and informs technicians of specific problems.

• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies fax transmissions and mail to company personnel and/or designated dropoff points as required.
• Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to predetermined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customers buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.

• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform relamping and light maintenance duties as assigned.
• May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends including offhour emergency response.
• Uses shrinkwrap machine paper cutter hole driller bindery equipment jogger tape machine stackers electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment calculator fax machine postage meter and some PC.
• Performs filing duties which may include purging and archiving old documents
• Performs other duties as assigned.

Minimum Qualifications:

QUALIFICATIONS (Education Experience and Certifications)

Typically Required:

• Requires high school diploma GED or equivalent work experience.
• Some related copy job experience is preferred.
• May require a valid drivers license and minimum levels of auto insurance coverage per Client policy.
• Demonstrated competency in basic computer skills including proficiency in MS Office Suite.

Knowledge Skills And Abilities:

• Technical aptitude with printers copy and postage machines and other office equipment
• Good customer service skills
• Good organization skills

Working Conditions Mental And Physical Demands:

• Typically an office environment with adequate lighting and ventilation and a normal range of

• temperature and noise level.

• Work assignments are diversified. Interpret comprehend and apply complex material data and instruction prepare provide and convey diversified information.
• Some physical effort is required which may involve long periods of standing walking bending reaching stretching climbing or similar activities as well as lifting or moving items weighing up to 5055 lbs. and in pushing or pulling machines on wheels which may weigh up to 700 lbs. in order to move for repairs. Walking between buildings may be necessary.

• Moderate dexter.

Required Skills:

• Copy
• Customer Engagement
• Mail
• print
• Reception

.