Title: JIRA Admin with Atlassian
Location: Florida State Uni FL (Onsite)
Duration: Long Term
Contract Role
Role Description:
- Configuration maintenance and administration of Atlassian products (Jira Confluence Bitbucket Jira Service Desk)
- system administration experience of Atlassian systems (JSD/JSM Jira server (Windows/Linux/Cloud)
- Experience in configuring user permissions and roles in Jira.
- Experience in the design build customization and roll out of advanced Jira workflows (script runner plus automation) and schemes.
- Custom Jira dashboard creation for analytics
- Proven Jira Administration experience with deep knowledge of best practices
- Expert level experience with Jira Service Management (configuration automations workflows integrations CMDB/Assets); building new solutions.
- Experience with Jira Software Confluence
- Experience in adding New Jira Users Creating Jira Projects troubleshooting permission issues and missing notifications.
- Experience in configuring Jira security policy vulnerability remediation.
- Handled Jira patch updates and backup.
- Experienced in the selection and implementation of Marketplace apps.
- Experience developing custom plugins for JSM/Jira
- Ability to drive business analysis / requirements sessions.
- Knowledge of ITSM practices and how they are fulfilled with JSM.
- Knowledge and application of best practices for JSM/Jira
- Evaluate and manage the usage of Atlassian addons to meet team and business needs.
- Work with development and design teams to identify procedural efficiencies such as with Jira Workflows custom fields etc.
- Devise test and deploy integrations between Atlassian products and other internal tool chains.
- Conduct training for employees and new hires on JIRA and also briefing the team/s on new functionalities.
- Research and implement new approaches on Jira and Confluence usage. Prompt issue resolution with JIRA Projects and Confluence in coordination with other admins partner teams and Atlassian premier support.
- Experience administrating Atlassian products (Jira Confluence Bitbucket Jira Service Desk)
- 34 years of system administration experience of Atlassian systems (JSD/JSM Jira server (Windows/Linux/Cloud)
- Strong knowledge and familiarity with JQL
- Atlassian profession certificates ACP120 Jira Administration for Cloud Certification or ACP100 Jira Administration for Data Center
- Very strong verbal and written communication skills
- Working knowledge of both Scrum and Kanban methodologies
- Experience extending Atlassian products via code development is preferable.
- Experience directly integrating Atlassian products with other systems is preferable. Knowledge of script runner is a plus.