Customer Operations Manager

About us

Are you ready to be part of a groundbreaking company at the forefront of Industry 4.0 Pelico is on a mission to drive the transition of factories towards greater resilience agility and resource efficiency through datadriven collaboration.

Pelico headquartered in Paris France emerged in 2019 as a result of merging the finest talents from the realms of Tech Data Science and Manufacturing. With operations expanding swiftly in France Germany and the United States we are a dynamic force transforming the factory supply chain landscape. Our growth trajectory is fueled by unwavering support from Tier 1 VCs like 83North and reknowned investors including CEOs from renowned companies like Datadog and Mirakl.

Pelicos operations management platform gives factory teams the agility and resilience to quickly respond to any supply chain disruptions and act fast to mitigate their impact. With the platform factory teams align on a single source of truth to anticipate bottlenecks prioritize corrective actions speed up crossfunctional collaboration and simulate alternative production and repair scenarios.

Job Description

What youll do & learn

As a member of Pelicos customer team youll play an instrumental role at maximizing the impact of the Pelico platform for our users.You will be working with operational teams in manufacturing plants to support industrial players in the transformation of their operations while contributing to the Pelico Platform evolution. Your main objective is to ensure a successful delivery to our clients.

Presales

• Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.
• Demo our product to our prospective customers.

User onboarding

• Map model and analyze the clients data to feed the platform or to create operational recommendations with Jupyter notebooks.
• Conceive and articulate platform workflows to solve real life plant issues.
  
• Be the main point of contact for our users.
• Play the role of project manager to facilitate the onboarding.

First wins

• Generate a significant impact on industrial performance in the clients plants by helping users leverage the platform.

Pilot conversion

• Help the team automate deployment processes and playbook to build scalability. Job profile:

Preferred Experience

Pelico promotes inclusion and nondiscrimination and acts daily in favour of social mix gender equality senior citizens & disability

What you embody

• You combine a passion for technology and data with the will to have a sustainable and significant impact on industrial processes. You have the desire to join an early stage startup and be the witness to all the steps of rapid growth.
• Capacity to apprehend and solve complex business problems.
• Professional experience in modeling transforming and analyzing data
• Willingness to build long term relationships with B2B clients to collaborate and iterate with users to create innovation solutions.
  
• Interested in our industry.
• Autonomous results oriented and you excel in stimulating environments
• Willingness to create impact for customers and see the product in the hand of happy users.
• Team player and comfortable working with others.
• Bilingual French and English mandatory (verbal & written).

What we offer

Join an exciting adventure with a lot of challenges at all levels!

• Work on a highly impactful product that users love!
• Office location at the heart of Paris (75002)
• Equity for every pelican
• Remote flexibility & 6 weeks of Work from Anywhere
• Premium health coverage : Alan Blue
• 50% meal allowance: 10/day worked (Swile card)
• 50% public transportation or equivalent in sustainable mobilty package
• Team events every quarter

Our recruitment Process

1. HR Introduction of 45 mins by GG Meet
2. Screening
3. Deep dive on experiences: 1 Product demo & 1 role play
4. Restitution with Chief Customer Officer
5. Ref check & offer letter to join Pelico within 48 hours