Change Manager

Job Title: Changer Manager

Location: 100% Remote

Job Type: Fulltime

Visa Status: USC GC

Key Responsibilities:

• Take ownership to oversee the daytoday operations relating to Change Management.
• Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers.
• Ensure Change Process compliance audit process provide necessary feedback to Service Providers for improvement.
• Ensure Changes are implemented within scheduled time and evaluated postimplementation.
• Chair the Change Advisory Board (CAB); convene the emergency CAB as required.
• Approve low risk/noncommercial Requests for Change (as may be agreed with the customer).
• Develop and maintain the Change & Release Calendar across Suppliers.
• Evaluate impact risk assessments potential conflicts with other Requests for Change submission of implementation test backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board.
• Coordinate implementation of Changes that require multiple Service Providers.
• Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals workflows as agreed by the Customer.
• Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities.
• Identify and implement process improvements and ITSM platform/integration enhancements relating to the same.
• Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyze/review for improvement.
• Regular monitoring to avoid schedule implementation time reduced backlog/aging change effectiveness.
• Consolidate reports related to Change Management from all Service Providers.
• Take ownership of Process Data maintenance & update along with defining Functional requirements for changes enhancements in the Change Management Process workflows.
• Conduct regular trainings for process awareness and improve process compliance.

Qualifications/Skills:

• Very strong influential relationship management skills with stakeholders senior management colleagues and external service providers.

Please note that this is a fully remote position. Only candidates with USC or GC status will be considered for this role.

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