Hostess

HostessKey Deliverables And Responsibilities

• Ensure correct grooming standards are followed at all times
• Exceed guest satisfaction by knowing preferences and update profiles
• Attending to phone queries or reservations.
• Attending to walk ins.
• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
• Anticipate and service of guests' requirements at all times
• Following up daily financial targets of area/division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Communicating reservations needs and special requests to the Managers
• Coordinating reservation with Dining Reservation Department & other Hostesses.
• Managing the log book
• Handling seating cards to enable guest recognition.
• Maintaining guest history.
• Assisting guests to their tables.
• Seating of guests.
• Upkeep of the menus in an impeccable manner ensuring there is no spelling nor grammatical mistakes and free of marks
• To coordinate and assist in service according to service standards.
• To ensure a very high standard of service is held and maintain at all times.
• To communicate with Head Hostess, Supervisors, Restaurant Assistant Manager and Restaurant General Manager of all issues concerning the outlet.
• To be aware of Hotel standards & policies.
• To feel empowered and accountable within the work place
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance
• To carry out any other reasonable duties and responsibilities as assigned.
  

Qualifications

Personal Attributes

• Motivator & role model
• Positive attitude and well spoken
• Result driven
• Displays initiative
• Commitment to professional values
• Team creator
• Customer / people oriented
• Creative / open-minded