Command Centre Operator Internship

• Assist Team Leader to maintain high levels of action quality and precision and a delivery focus;
  
• Required to complete daily shift tasks;
  
• Ensure escalation is done promptly to the correct Support department with minimal downtime;
  
• Work with other departments to solve and close current problems where applicable;
  
• Communicate and assist team Leader on the status of outstanding internal/external issues and communicate these with all parties concerned;
  
• 1st line troubleshooting and problem solving for internal and external clients as well as service providers where applicable;
  
• Ensure all necessary tickets/incidents are logged and assigned to the relevant support department;
  
• Ensure root cause and resolution analyses are included and updated in all Incidents being updated;
  
• Onthejob training and knowledge sharing requirements are brought to Team Leader s attention;
  
• Ensure all Checklists are uptodate and information is captured accordingly;
  
• Fulfill adhoc requirements that may arise and are not specifically listed above;
  
• Provides ongoing support to colleagues;
  
• Understand the real time framework;
  
• Communications: Written/verbal; and
  
• Batch Processes File transmissions.
  

Requirements

• Understanding of systems monitoring
  
• Understand the EFT Switching environment
  
• Understand the Batch processing environment
  
• Understand the different file movement protocol (SFTP XCOM CD etc.)
  
• Have an understanding how to identify alerts and the process behind them fixing where possible and alternatively escalating these alerts where required.
  

• Accountable
  
• Adaptability
  
• Analytical
  
• Attentive
  
• Collaborative
  
• Communicative
  
• Dependable
  
• Initiative
  
• Organised
  
• Resilience
  
• Trustworthy

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Benefits

• Pension fund;
  
• Disability Benefit;
  
• Death Benefit;
  
• Dread disease; and
  
• Funeral Cover.