- LATAM - Technical Client Success Specialist

We seek a skilled Technical Client Success Specialist to lead the onboarding process for new clients configuring accounts and providing advanced technical support. With a focus on problemsolving and proactive recommendations you'll ensure clients optimize their use of the company’s platform.

Duties and responsibilities:

• Lead the onboarding process for new clients comprehensively understanding their business model niche and specific challenges to ensure a seamless transition to the company’s platform.
• Configure and set up customer accounts according to specific requirements provided by the CS team guaranteeing a personalized experience for each client.
• Provide advanced technical support utilizing software tools such as Carbone.io DBeaver Papertrail Postman Redis/Medis and Microsoft Word alongside leveraging AI technologies like ChatGPT for innovative solutions.
• Manage sensitive client data securely ensuring accurate data mapping for an efficient user experience on our platform.
• Employ creative problemsolving skills to meet technical and configurational requirements of clients thinking outside the box to find effective solutions.
• Offer proactive recommendations to clients for optimizing their use of the company’s platform enhancing their trading efficiency and productivity.
• Contribute to the team by sharing knowledge skills and ideas to improve overall performance and service delivery.

Requirements:

• Bachelor’s degree in Computer Science Information Technology or related field.
• 24 years of experience in technical support IT configuration or a similar role preferably in a trading or fintech environment.
• Strong proficiency in using advanced software tools such as Carbone.io DBeaver Papertrail Postman Redis/Medis (preference).
• Experience with AI technologies like ChatGPT and ability to apply them creatively to solve customer challenges.
• Knowledge in mySQL JsonSQL and Microsoft Word especially Excel is required.
• Solid understanding of data management principles and experience in handling confidential information with integrity.
• Excellent problemsolving skills and the ability to think creatively to fulfill customer technical and configurational requirements.
• Strong communication and interpersonal skills with the ability to work closely with the Customer Success team and interact effectively with clients.
• Ability to provide insightful recommendations for platform optimization and contribute to team performance improvement.
• Highly organized detailoriented and capable of managing multiple tasks simultaneously in a fastpaced environment.