Bell Boy

Job Description

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

• Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly, and specially abled guests
• Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly
• Attend review of daily event sheet with Bell Captain and be familiar with regular guests
• Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information
• Assist Valet Parkers in issuing valet tickets to guests
• Direct flow of traffic at hotel driveways ensuring maximum safety
• Coordinate with security for the strict implementation of safety procedures
• Handle guests’ luggage promptly and professionally, using safe handling techniques
• Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts
• Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby
• Ensure that all luggage is retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move
• Respond to queries positively
• Follow department policies, procedures and service standards, including all safety policies
• Report “Lost & Found” items
• Perform other duties as assigned and requested
  

Qualifications

• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast-paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team