Housekeeping Coordinator

Housekeeping Coordinator

Job Description

Primary Responsibility

• Adhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.
• Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.
• Consistently offer professional, friendly and engaging service.
• Participle actively to briefing
• Attend training session
• Train all new comers on systems. Answer the telephone promptly and courteously within three rings and log down all incoming messages.
• Input into Housekeeping dispatch system all request.
• Relate and dispatch messages promptly ensuring that all the information given is accurate and complete
• Insure tracking of pending request
• Ensure the proper handling of keys.
• Follow up on key signing in and out.
• Ensure proper distribution of devices (iPhone or I-pad)
• Follow up on devices signing in and out.
• Carry key & Devices inventory at all change of shift
• Report to security and director of HK all lost keys/ devices or broken keys/ devices
• Prepare all related documentation to document payroll and sign in/out records
• Prepare and print arrival lists/ reports, / group lists/ supervisor special report/ maintenance tickets/etc. and as requested
• Prepare and issue various miscellaneous credit forms when applicable
• Prepare and issue various miscellaneous debit forms when applicable
• keep Floor Housekeepers and Assistant Housekeepers informed of any allocation changes or changes in daily plan immediately
• Keep supervisor and laundry informed of all in-house move.
• Coordinate and maintain effective communication with other departments
• Input into Dispatch system all work orders for Engineering.
• Keep track and follow up on all urgent maintenance requests
• pre-block rooms for repair as needed in coordination with FO
• Handle all lost and found enquiries.
• Secure and log lost items daily, including the monthly disbursement of unclaimed articles to the colleagues who found the items with authorized gate passes TBC
• Follow up on all loaned articles. Record and retrieve as necessary
• Handle all guest storage items and ensure records are updated once items have been returned to guests
• Prepare all special amenities (children program or special set up) when applicable
• Keep work area clean and tidy at all times
• Receive all newly purchased items delivered to the Housekeeping office, i.e. cleaning supplies, magazines, etc.
• Welcome all contractor and supplier
• Ensure Contractors are escorted
• Ensure first aid box items are replenished regularly
• Assist with general inventories
• Read and initial office log book daily. Enter any special requests or messages in the log book for the next shift to follow up
• Inform the managers of any unusual events
• Report any sick guest to duty manager and Housekeeping managers
• Report immediately all system failure to concerned department
• Follow all BCP plan as per procedures
• Fill all BCP check list and send to security/account and RM TBC
• Participate in hotel recycling program and encourage team members to reduce, re-use and recycle wherever possible and appropriate.
• Complete assigned task and reports to respective managers.
• Perform any other duties and responsibilities as assigned by the Managers.
  

Description Of Desired Characteristics Or Personality Traits

• Able to work on shifts and work schedules based on business demands.
• Position requires sitting and answering phones/ imputing data’s in systems most of the working day.
• Required stand by in case of emergency.
• Resistance to stress and able to multi tasks
• Comfortable in dealing with customers
• Cheerful patient, respectful, and require high level of empathy, emotional intelligence
  

Qualifications

Required experience/skills/years in this role:

• Minimum of 2-year experience in a Coordinator or administrative position in a hotel (Housekeeping environment)
• Computer skills required (Microsoft Excel and Microsoft Word).
• Experience with Hotel Property Management systems & dispatch Systems.
• Good business practice.
• Excellent people management knowledge.
• Positive attitude.
• Fluent communication in English.
• Professional appearance and etiquette.
• Ability to function well as part of a team.
• Able to multitask and work in a fast-paced environment.
• Able to convey information and ideas clearly.
• Organizational, and communication skills.
• Able to interact with guests respectfully, naturally, and efficiently.
• Aware and attentive to FLHSS standards: diligent attention to safety.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness ad work well with limited supervision.
• Customer focus: Is dedicated to meeting expectations and all requirements for both external and internal guests. Act with customers in mind.
• Team Player: demonstrates co-operation and trust with colleagues in his/her own team and across departments and works well as a team player to achieve results.
• Priorities setting: Focus on important issues. Create focus.
• Delivers Their Best: continually strives to do his/her best, is hardworking, efficient, and consistently performs well against the MOHG standards, policies, and procedures.
• Trustworthy & Responsible: trustworthy, responsible, and accountable. His/her standard of performance reflects Raffles and Fairmont mission and he/she works in a safe manner.
• Process management: Figure out and simplify processes, workflows, to get things done. Get more out fewer resources.
• Ethic Values: Get things done quietly. Set company core values and is reliable during good and tough time. Is widely trusted. Admit flaws.
• Quick learner: Open to changes, analyses successes and failures. Seek for solutions and improvement. Enjoy challenges. Deal well with ambiguity and uncertainty.
• Self-Development Is personally committed to and actively works to improve him/her. Understand that different situations call for different skills and approaches; work to deploy strengths and work on compensating for weakness and limits. Pick up on the need to change personal, interpersonal, and managerial behavior and seeks feedback.
• Composure Is cool under pressure and do not become defensive or irritated when under pressure. Able to set influence in a crisis.
• Organizing Can marshal resources (people, material, support and time) to get things done. Is able to orchestrate multiple activities at once to accomplish a goal. Use resources and time effectively and efficiently.
• Problem Solving: Look beyond the obvious and do not stop at the first answer.
  

Required Knowledge

• Good knowledge in Microsoft Office.
• Experience with Hotel Property Management System & dispatch System.
• Good business practice.
• Excellent people management knowledge.