Hostess

Hostess
Job Description

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Provides a friendly and personalized welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Completes the following tasks:
• Prepares the welcome desk and seat allocation. Takes the reservations and maintains reservation book
• Welcomes guests and provides the best seats available
• Cleans and tidies the restaurant and preparation after closing
• Before every work shift, finds out about dish composition and any shortages
• Organizes his/her work to suit fluctuations in numbers, events, and guests
• Ensures the equipment used remains in good condition
  

Qualifications

• Previous service experience is an asset
• Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essential.
• Guest-oriented, service-minded, and attention to quality
• Sales acumen
• Dynamic
• Good presentation
• Thorough and organized approach
• Creative
• Knowledge about Point of Sale System is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remain calm and courteous at all times