Desktop Support Technician L3 ZA

• Install configure deploy and maintain PC hardware MS operating systems and software.
  
• Provide phone email/instant messaging and handson support to associates mainly in South Africa but also in other remote locations if required. Maintain records of incidents and request in ticketing systems.
  
• Troubleshoot incidents with computer systems including hardware and software messaging network printers telephony peripheral equipment and accessories; make repairs and corrections where necessary.
  
• Provide support for global and local applications participate in application deployment testing and validation. Participate also in local regional and global projects and process improvement activities occasionally leading them.
  
• Work with infrastructure support teams and external contractors to install configure and deploy servers network hardware and other infrastructure equipment. Provide handson support when required.
  
• Management of Physical Access control to the premises Adding and removing of associates creation of access cards liaising with HR of all OpCo s to ensure access is correct.
  

Requirements

• Proven work experience as Desktop Support Engineer or Support Technician.
  
• Completion of CompTIA certifications e.g. A Network etc.
  
• Knowledge of popular operating systems software applications and remote connection systems: Office 365 SharePoint Expert Application development MS Power Platform Scripting knowledge etc.
  
• Experience Manufacturing R&D Commercial environments.
  
• Good written and verbal communication skills.